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{"id":8323306952,"title":"Touchstone Ivory Wall Mounted 50\" Electric Fireplace (80002)","handle":"ivory-touchstones-wall-mounted-electric-fireplace-with-heat-in-white","description":"\u003ch1\u003e\u003cspan\u003e\u003cimg alt=\"Touchstone Dealer\" src=\"\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/files\/Dealer_Touchstone_4398e473-dc45-4e5a-bd5e-c8fe7acf4ca7_small.png?v=1481641231\" style=\"margin-right: 10px; margin-bottom: 10px; float: left;\"\u003eThe Ivory Wall Mounted 50\" wide Electric Fireplace with Heat in White (80002)\u003c\/span\u003e\u003c\/h1\u003e\n\u003cp\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e is a beautiful electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eProduct Highlights:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThis wall mounted 50 inch fireplace features a unique, white frame surrounding the flame display\u003c\/li\u003e\n\u003cli\u003eTwo heating settings can heat any room up to 400 square feet\u003c\/li\u003e\n\u003cli\u003eIncludes the most realistic flames on the market\u003c\/li\u003e\n\u003cli\u003eDesigned to be mounted onto your wall, but heating feature can be disabled for in-wall recess as well\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe Touchstone Ivory is a beautiful, 50 in wide electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home. The Ivory 80002 electric fireplace delivers the beauty of a fireplace without the fire and smokey smell. This electric fireplace with heat has 2 heat settings (high and low), and will heat a room up to 400 sq. ft. Also, the Ivory 80002 50\" Recessed Electric Fireplace flame can be used without the heating feature. The Ivory is easy to install and comes with easy to follow instructions. \u003c\/p\u003e\n\u003ch3\u003eRealistic Flames\u003c\/h3\u003e\n\u003cp\u003eThe Touchstone Ivory 80002 flames will exceed your expectations. Be sure to check out the video on this page to get a view of the flames on this unit. Use it during the day or evening to relax and experience the calming effect of the realistic flames of electric fireplace. Some of your friends may even ask if the Touchstone Ivory 50\" Electric Fireplace is a real gas fireplace. The mesmerizing flame of this 50-inch wall-mounted fireplace can be viewed without the heat setting, so the Ivory can be enjoyed on cool summer evenings, as well as cold winter nights. The Ivory 50” flames have 5 settings, from a subtle ember glow to a full fire setting. You can set the flame intensity based on your mood or lighting in the room. All of the flame settings can be controlled via a remote control.\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ca href=\"https:\/\/homealley.us\/pages\/discounts-coupons\" target=\"_blank\" title=\"Discounts on Fireplaces at Home Alley\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/files\/Deals.jpg?v=1492698381\" alt=\"Deals on Fireplaces at Home Alley\"\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eYes, it does heat your room\u003c\/h3\u003e\n\u003cp\u003eThe Ivory wall mounted 50 in electric fireplace has two heat settings, and is designed to heat a room up to 400 sq. ft. The heating element warms up quickly, and when used with your home's primary heating source you'll find you'll be able to raise your room temperature to get a real cozy setting. The heat setting is controllable from the side of the unit or from the remote control. You can also put the heat on the built-in timer setting, where the Ivory 50 inch fireplace will shut off in anywhere from 30 minutes to 7.5 hours.\u003c\/p\u003e\n\u003ch3\u003eHeat Disabled Switch\u003c\/h3\u003e\n\u003cp\u003eSince the debut of the Ivory Electric Wall Mounted Fireplace, many customers living in warmer climates started purchasing it. Touchstone fireplaces have a heat disable switch. This is on the back of the unit that will allow you to enable or disable the heater. Once the switch is set to off, the heater on the flat screen fireplace will no longer function when the heat button is pressed on the remote or external panel. A simple flick of the switch now will enable or disable the heater. No more having to take the unit apart to do this.\u003c\/p\u003e\n\u003ch3\u003eMounting and Use\u003c\/h3\u003e\n\u003cp\u003eMounting your Ivory 50-inch Touchstone fireplace is easy, and in most cases, requires just one person for the job. All the instructions are included, and they are easy to follow. This 50\" fireplace comes with an easy to mount bracket that mounts to your wall. Once the bracket is mounted, just hang the fireplace on the bracket and secure it with the provided screws. We do recommend placing it high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function safely away from your ceiling. We recommend placement of the Ivory wall mount fireplace at least 24 inches below your ceiling. Customers often mount the Ivory Touchstone 80002 fireplace under a wall mounted, flat screen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.\u003c\/p\u003e\n\u003ch5\u003eSpecs\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003e2 heat settings (high and low)\u003c\/li\u003e\n\u003cli\u003eWall mounting brackets included\u003c\/li\u003e\n\u003cli\u003eRemote control for heat and flame setting (batteries not included)\u003c\/li\u003e\n\u003cli\u003eDual mode, operates with or without heat for only flame effect\u003c\/li\u003e\n\u003cli\u003eHeat disable switch allows for recessing into wall\u003c\/li\u003e\n\u003cli\u003eBuilt in timer mode for shut off in 30 minutes to 7.5 hours.\u003c\/li\u003e\n\u003cli\u003eIf mounting under a wall mounted flat panel TV, mount fireplace at least 24\" below the bottom of the TV.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFrame color: \u003c\/strong\u003eIvory\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFireplace dimensions:\u003c\/strong\u003e 50.4\" W x 21.65\" H x 5.5\" W\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFirebox dimensions (for recessing unit):\u003c\/strong\u003e 38.75\" W x 18.75\" H x 5\" D\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShipping carton dimensions: \u003c\/strong\u003e55 in. x 9 in. x 27 in\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart number: \u003c\/strong\u003e80002\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWatts: \u003c\/strong\u003e1,500\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBTU's: \u003c\/strong\u003e5,118\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRoom Coverage: \u003c\/strong\u003e400 ft.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFireplace Weight: \u003c\/strong\u003e46 pounds\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShipping Weight: \u003c\/strong\u003e55 pounds\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eVoltage: \u003c\/strong\u003e120v\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAmperes: \u003c\/strong\u003e11 and up\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eVideo\u003c\/h5\u003e\n\u003ccenter\u003e\u003ciframe width=\"490\" height=\"276\" src=\"\/\/www.youtube.com\/embed\/y0V1yK5F0fM?rel=0\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/center\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003cp\u003eTouchstone Home Products, Inc. (\"Touchstone\") warrants that its fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.\u003c\/p\u003e","published_at":"2016-11-28T06:36:00-05:00","created_at":"2016-11-28T06:51:01-05:00","vendor":"Touchstone","type":"Electric Fireplace","tags":["50-60","5000-9999","Brand_Touchstone","btu output","contemporary","electric","electric fireplace","features","fuel type","indoor","length","recessed","remote control","safety shut off","style","touchstone","type","Wall-Mounted","white","width"],"price":29900,"price_min":29900,"price_max":29900,"available":true,"price_varies":false,"compare_at_price":49900,"compare_at_price_min":49900,"compare_at_price_max":49900,"compare_at_price_varies":false,"variants":[{"id":27813440136,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"80002","requires_shipping":true,"taxable":false,"featured_image":null,"available":true,"name":"Touchstone Ivory Wall Mounted 50\" Electric Fireplace (80002)","public_title":null,"options":["Default Title"],"price":29900,"weight":20865,"compare_at_price":49900,"inventory_quantity":2,"inventory_management":"shopify","inventory_policy":"deny","barcode":"631361800024"}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/products\/Touchstone_Ivory_Wall_Mounted_50_Electric_Fireplace_80002.jpg?v=1483201091","\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/products\/ivory-electric-fireplace-white-57.jpg?v=1483201087","\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/products\/ivory-electric-fireplace-white-58.jpg?v=1483201087","\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/products\/ivory-electric-fireplace-white-97.jpg?v=1483201087"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/products\/Touchstone_Ivory_Wall_Mounted_50_Electric_Fireplace_80002.jpg?v=1483201091","options":["Title"],"content":"\u003ch1\u003e\u003cspan\u003e\u003cimg alt=\"Touchstone Dealer\" src=\"\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/files\/Dealer_Touchstone_4398e473-dc45-4e5a-bd5e-c8fe7acf4ca7_small.png?v=1481641231\" style=\"margin-right: 10px; margin-bottom: 10px; float: left;\"\u003eThe Ivory Wall Mounted 50\" wide Electric Fireplace with Heat in White (80002)\u003c\/span\u003e\u003c\/h1\u003e\n\u003cp\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e is a beautiful electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eProduct Highlights:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThis wall mounted 50 inch fireplace features a unique, white frame surrounding the flame display\u003c\/li\u003e\n\u003cli\u003eTwo heating settings can heat any room up to 400 square feet\u003c\/li\u003e\n\u003cli\u003eIncludes the most realistic flames on the market\u003c\/li\u003e\n\u003cli\u003eDesigned to be mounted onto your wall, but heating feature can be disabled for in-wall recess as well\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe Touchstone Ivory is a beautiful, 50 in wide electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home. The Ivory 80002 electric fireplace delivers the beauty of a fireplace without the fire and smokey smell. This electric fireplace with heat has 2 heat settings (high and low), and will heat a room up to 400 sq. ft. Also, the Ivory 80002 50\" Recessed Electric Fireplace flame can be used without the heating feature. The Ivory is easy to install and comes with easy to follow instructions. \u003c\/p\u003e\n\u003ch3\u003eRealistic Flames\u003c\/h3\u003e\n\u003cp\u003eThe Touchstone Ivory 80002 flames will exceed your expectations. Be sure to check out the video on this page to get a view of the flames on this unit. Use it during the day or evening to relax and experience the calming effect of the realistic flames of electric fireplace. Some of your friends may even ask if the Touchstone Ivory 50\" Electric Fireplace is a real gas fireplace. The mesmerizing flame of this 50-inch wall-mounted fireplace can be viewed without the heat setting, so the Ivory can be enjoyed on cool summer evenings, as well as cold winter nights. The Ivory 50” flames have 5 settings, from a subtle ember glow to a full fire setting. You can set the flame intensity based on your mood or lighting in the room. All of the flame settings can be controlled via a remote control.\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ca href=\"https:\/\/homealley.us\/pages\/discounts-coupons\" target=\"_blank\" title=\"Discounts on Fireplaces at Home Alley\"\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/1612\/3293\/files\/Deals.jpg?v=1492698381\" alt=\"Deals on Fireplaces at Home Alley\"\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eYes, it does heat your room\u003c\/h3\u003e\n\u003cp\u003eThe Ivory wall mounted 50 in electric fireplace has two heat settings, and is designed to heat a room up to 400 sq. ft. The heating element warms up quickly, and when used with your home's primary heating source you'll find you'll be able to raise your room temperature to get a real cozy setting. The heat setting is controllable from the side of the unit or from the remote control. You can also put the heat on the built-in timer setting, where the Ivory 50 inch fireplace will shut off in anywhere from 30 minutes to 7.5 hours.\u003c\/p\u003e\n\u003ch3\u003eHeat Disabled Switch\u003c\/h3\u003e\n\u003cp\u003eSince the debut of the Ivory Electric Wall Mounted Fireplace, many customers living in warmer climates started purchasing it. Touchstone fireplaces have a heat disable switch. This is on the back of the unit that will allow you to enable or disable the heater. Once the switch is set to off, the heater on the flat screen fireplace will no longer function when the heat button is pressed on the remote or external panel. A simple flick of the switch now will enable or disable the heater. No more having to take the unit apart to do this.\u003c\/p\u003e\n\u003ch3\u003eMounting and Use\u003c\/h3\u003e\n\u003cp\u003eMounting your Ivory 50-inch Touchstone fireplace is easy, and in most cases, requires just one person for the job. All the instructions are included, and they are easy to follow. This 50\" fireplace comes with an easy to mount bracket that mounts to your wall. Once the bracket is mounted, just hang the fireplace on the bracket and secure it with the provided screws. We do recommend placing it high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function safely away from your ceiling. We recommend placement of the Ivory wall mount fireplace at least 24 inches below your ceiling. Customers often mount the Ivory Touchstone 80002 fireplace under a wall mounted, flat screen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.\u003c\/p\u003e\n\u003ch5\u003eSpecs\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003e2 heat settings (high and low)\u003c\/li\u003e\n\u003cli\u003eWall mounting brackets included\u003c\/li\u003e\n\u003cli\u003eRemote control for heat and flame setting (batteries not included)\u003c\/li\u003e\n\u003cli\u003eDual mode, operates with or without heat for only flame effect\u003c\/li\u003e\n\u003cli\u003eHeat disable switch allows for recessing into wall\u003c\/li\u003e\n\u003cli\u003eBuilt in timer mode for shut off in 30 minutes to 7.5 hours.\u003c\/li\u003e\n\u003cli\u003eIf mounting under a wall mounted flat panel TV, mount fireplace at least 24\" below the bottom of the TV.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFrame color: \u003c\/strong\u003eIvory\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFireplace dimensions:\u003c\/strong\u003e 50.4\" W x 21.65\" H x 5.5\" W\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFirebox dimensions (for recessing unit):\u003c\/strong\u003e 38.75\" W x 18.75\" H x 5\" D\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShipping carton dimensions: \u003c\/strong\u003e55 in. x 9 in. x 27 in\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart number: \u003c\/strong\u003e80002\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWatts: \u003c\/strong\u003e1,500\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBTU's: \u003c\/strong\u003e5,118\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRoom Coverage: \u003c\/strong\u003e400 ft.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFireplace Weight: \u003c\/strong\u003e46 pounds\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShipping Weight: \u003c\/strong\u003e55 pounds\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eVoltage: \u003c\/strong\u003e120v\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAmperes: \u003c\/strong\u003e11 and up\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch5\u003eVideo\u003c\/h5\u003e\n\u003ccenter\u003e\u003ciframe width=\"490\" height=\"276\" src=\"\/\/www.youtube.com\/embed\/y0V1yK5F0fM?rel=0\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/center\u003e\n\u003ch5\u003eWarranty\u003c\/h5\u003e\n\u003cp\u003eTouchstone Home Products, Inc. (\"Touchstone\") warrants that its fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.\u003c\/p\u003e"}

Touchstone Ivory Wall Mounted 50" Electric Fireplace (80002)

Product Description

Touchstone DealerThe Ivory Wall Mounted 50" wide Electric Fireplace with Heat in White (80002)

is a beautiful electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home.

Product Highlights:

  • This wall mounted 50 inch fireplace features a unique, white frame surrounding the flame display
  • Two heating settings can heat any room up to 400 square feet
  • Includes the most realistic flames on the market
  • Designed to be mounted onto your wall, but heating feature can be disabled for in-wall recess as well

The Touchstone Ivory is a beautiful, 50 in wide electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home. The Ivory 80002 electric fireplace delivers the beauty of a fireplace without the fire and smokey smell. This electric fireplace with heat has 2 heat settings (high and low), and will heat a room up to 400 sq. ft. Also, the Ivory 80002 50" Recessed Electric Fireplace flame can be used without the heating feature. The Ivory is easy to install and comes with easy to follow instructions. 

Realistic Flames

The Touchstone Ivory 80002 flames will exceed your expectations. Be sure to check out the video on this page to get a view of the flames on this unit. Use it during the day or evening to relax and experience the calming effect of the realistic flames of electric fireplace. Some of your friends may even ask if the Touchstone Ivory 50" Electric Fireplace is a real gas fireplace. The mesmerizing flame of this 50-inch wall-mounted fireplace can be viewed without the heat setting, so the Ivory can be enjoyed on cool summer evenings, as well as cold winter nights. The Ivory 50” flames have 5 settings, from a subtle ember glow to a full fire setting. You can set the flame intensity based on your mood or lighting in the room. All of the flame settings can be controlled via a remote control.

Deals on Fireplaces at Home Alley

Yes, it does heat your room

The Ivory wall mounted 50 in electric fireplace has two heat settings, and is designed to heat a room up to 400 sq. ft. The heating element warms up quickly, and when used with your home's primary heating source you'll find you'll be able to raise your room temperature to get a real cozy setting. The heat setting is controllable from the side of the unit or from the remote control. You can also put the heat on the built-in timer setting, where the Ivory 50 inch fireplace will shut off in anywhere from 30 minutes to 7.5 hours.

Heat Disabled Switch

Since the debut of the Ivory Electric Wall Mounted Fireplace, many customers living in warmer climates started purchasing it. Touchstone fireplaces have a heat disable switch. This is on the back of the unit that will allow you to enable or disable the heater. Once the switch is set to off, the heater on the flat screen fireplace will no longer function when the heat button is pressed on the remote or external panel. A simple flick of the switch now will enable or disable the heater. No more having to take the unit apart to do this.

Mounting and Use

Mounting your Ivory 50-inch Touchstone fireplace is easy, and in most cases, requires just one person for the job. All the instructions are included, and they are easy to follow. This 50" fireplace comes with an easy to mount bracket that mounts to your wall. Once the bracket is mounted, just hang the fireplace on the bracket and secure it with the provided screws. We do recommend placing it high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function safely away from your ceiling. We recommend placement of the Ivory wall mount fireplace at least 24 inches below your ceiling. Customers often mount the Ivory Touchstone 80002 fireplace under a wall mounted, flat screen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.

  • 2 heat settings (high and low)
  • Wall mounting brackets included
  • Remote control for heat and flame setting (batteries not included)
  • Dual mode, operates with or without heat for only flame effect
  • Heat disable switch allows for recessing into wall
  • Built in timer mode for shut off in 30 minutes to 7.5 hours.
  • If mounting under a wall mounted flat panel TV, mount fireplace at least 24" below the bottom of the TV.
  • Frame color: Ivory
  • Fireplace dimensions: 50.4" W x 21.65" H x 5.5" W
  • Firebox dimensions (for recessing unit): 38.75" W x 18.75" H x 5" D
  • Shipping carton dimensions: 55 in. x 9 in. x 27 in
  • Part number: 80002
  • Watts: 1,500
  • BTU's: 5,118
  • Room Coverage: 400 ft.
  • Fireplace Weight: 46 pounds
  • Shipping Weight: 55 pounds
  • Voltage: 120v
  • Amperes: 11 and up

Touchstone Home Products, Inc. ("Touchstone") warrants that its fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.

Sku: 80002
Vendor: Touchstone

$299.00 $499.00
Maximum quantity available reached.
Protected by Sygnified
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    Save 10% on all American Fireglass and CC Products Fire Pits. Use coupon PATRIOT at checkout

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      Order processing steps:

      • You place your order
      • You receive confirmation e-mail after we pre-authorize your credit card for the full amount of the purchase
      • We contact manufacturer of the product you chose to confirm stock level and if your item is available for immediate shipment. In the event if the item is not available for immediate delivery, we contact you within one business day and confirm your desire to wait for a backorder, find a substitute product, or cancel your initial order.

      Shipment FAQ:

      Q: Do you ship on the same day or later?

      A: Most of our products SHIP the SAME DAY (if ordered by 12pm EST, Monday - Friday). Transit times vary by location of the warehouse of the item and a customers' delivery addresses. FedEx and UPS (smaller items) do not typically require a signature and will leave the package in a suitable place at your doorstep.

      Bigger items usually take a bit longer to ship and you may expect them to be shipped out within 2-7 days of your order date. For these items the expected delivery falls anywhere between two and 12 days of your order. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.

      As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. Please note, that, depending on the size of an item purchased, you may need assistance to move the package or unbox the item and carry each piece inside separately. Some drivers may assist you in getting a shipment into a garage or carport. 

      Q: What is the average delivery time?

      A: Average delivery times from the day of shipment - 5-10 days.

      Q: What are the shipping methods and companies that you use?

      A: We take pride in arranging the fastest and most reliable methods of shipment for our store's products. In general, smaller items are shipped via FedEx or UPS with larger ones transported via a truck freight carrier - FedEx Freight or similar.

      Q: Do you provide a tracking number for orders placed at Home Alley?

      A: The tracking number is sent to our customers within 24 hours of their orders' leaving a warehouse.

      If you do not receive tracking information from us within five business days of your order, feel free to follow up with us at damages@homealley.us.

      We encourage you to track your package online or by phone with the carrier listed on your tracking information notification. Most of them provide estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Our information is limited to the information every individual carrier provides. We have no influence over their operations and cannot make a package within their system move any quicker.

      Q: Do you issue refunds if the package is not delivered by the date I wanted?

      A: No refunds are issued if your package is not delivered at the time you want it. We encourage you to order early to avoid disappointment.

      Q: What should I do if my package was damaged in transit?

      A: Larger items:
      Please Note: When you sign for the delivery by truck freight, you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is damage to the package or a product, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This ensures that your damage issue will be easily resolved."

      IN CASE ANY OF THE ITEMS THAT YOU'VE ORDERED, REGARDLESS OF THEIR SIZE, ARE DAMAGED, PLEASE, TAKE A PICTURE OF THE BOX AND THE DAMAGE AND NOTIFY US WITHIN 24 HOURS AT DAMAGES@HOMEALLEY.US

      Please note, that we cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. 

      Q: Do you ship to Canada?

      A: Some of our products are eligible for shipping to Canada. If you found something on our website and would like us to arrange a shipment for you to Canada, please, contact us directly and we'll be happy to assist you. Shipments to Canada are subject to applicable taxes, customs duties, and fees.

      100% SATISFACTION GUARANTEE

      Home Alley is committed to providing the best customer service in the industry. Our goal is to make your shopping experience stress-free and ensure that you are 100% happy with your purchase. We will do our best to satisfy your requirements.

      Home Alley Offers a 30-day Money-Back Return Policy*

      Any unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below. 

      • You must notify us of your intent to return within 30 days of delivery date.
      • There is no restocking fee charged for items returned in their original packaging, unused, unopened with all the paperwork
      • Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
      • We will refund the product price only.
      • Inbound and outbound shipping costs will not be refunded.
      • Orders processed with discounted or free shipping will not have the initial shipping cost refunded.
      • Refunds will be applied to the same payment method used when original purchase was made.

      The following products cannot be returned:

      • Products which are eligible for parts under manufacturer warranty
      • Products that have had their original manufacturer packaging opened
      • Products that have been out of their original manufacturers' packaging

      It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

      If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

      *Exceptions

      Home Alley works in collaboration with multiple fireplace manufacturers. Please read the return policy that applies to the product you selected. The policy is located under "Returns" tab on the product page as well as below.

      AMANTII RETURN POLICY

      Our return policy does not apply to Amantii products

      This manufacturer does not accept customer remorse returns for any reason. If you are interested in purchasing Amantii products, please make sure you take all the correct measurements you need before placing the order. 

      Products which have been ordered incorrectly may be returned within 7 days of delivery, as long as they are still in the original packaging and have not been used or installed, are re-saleable and in a technically faultless condition. The packaging must be in its original state, i.e. unopened and the exterior must not be altered by the presence of any permanent marker, branding or labels that will damage the carton.

      Products can only be accepted for return upon receipt of our written approval. Returns should be limited to those brought about in exceptional circumstances.

      As a rule, the following cannot be returned:

      • Products which are eligible for parts under our warranty
      • Products damaged in transit (please refer to ordering policy regarding freight claims)
      • Products that have had their original manufacturer's packaging opened
      • Products that have been out of their original manufacturer's packaging 

      The customer is responsible for arranging the shipping. Products must be returned via freight carrier and properly secured on an appropriately sized pallet. To minimize exposure to the packaging, it is advised that the unit is wrapped in plastic wrap once secured to the pallet. Units must not be shipped via courier and any units that arrive at the warehouse via courier (such as but not limited to UPS or FEDEX) will not be accepted and will be returned to the sender at the expense of the sender.

      Please note that only goods accompanied by a return material authorization number can be processed. Returned goods which arrive at our premises without an authorized RMA number shall be refused or returned at the cost of the sender. To request an RMA send us an email to returns@homealley.us. You will be given the RMA and the shipping address upon approval.

      The following procedure is to be followed to ensure proper and undamaged returns processing:

      • All goods to be returned must be reported in advance.
      • All goods which have been registered and approved for return are assigned a return material authorization number that is communicated in advance to our receiving warehouse. 
      • We will email you a copy of the RMA label with a unique number as well as placement instructions and the shipping address.

      • This is to accompany the returned goods when you send it to us. One copy should be retained for your records. The returned material authorization (RMA) number must be included in any correspondence regarding the shipment. 

      • Goods delivered to Amantii premises shall only be accepted if freight has been prepaid by the shipper.

      • Returns must include a copy of the original invoice as well as a copy of the RMA label provided. 

      • If the packaging shows signs of damage, the product will be returned at the expense of the sender or scrapped, as desired. If a return is desired, we are to be notified of this within a period of 5 days.

      • All returns are subject to a 20% restocking fee.

      In the event of damage to your product in shipping, please note it on the paperwork provided by the driver, take pictures, and contact returns@homealley.us immediately to arrange for replacement and pick-up of the damaged fireplace. Please refer to our Shipping Policy for more details.

      AMERICAN FIREGLASS RETURN POLICY

      Returns and Exchanges:

      All returns are subject to a 25% restocking fee on non-warrantable items returned. All returns and exchanges must be made within 30 days of the original purchase date.

      Please Note:

      • A purchase order number or sales order number must be provided with the return in order to receive credit.
      • All credits are made via account credits to go towards future orders. No cash credits are issued.

      BIO-BLAZE RETURN POLICY 

      All Bio-Blaze® USA sales are final. Any claims for damages or non-receipt of goods must be made within seven (7) business days of receipt.

      There is a 20% re-stocking fee for authorized returns that are unused (other than damages).

      A merchandise credit will be issued upon receipt and inspection of the authorized return.

      DECORPRO RETURN POLICY

      We want all our customers to receive high quality Decorpro products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service team. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

      If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 3 days (at your cost for shipping. and all Duties and Taxes) of receipt for a refund.

      When we receive the product, we will refund the value of the purchased the product, but not the original freight.

      All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

      You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

      • There is a 25% Re-Stocking fee for eligible product(s) that are returned.
      • Fuel is not returnable due to Transport Canada Law(s).
      • Custom Made product(s) are not returnable and are final sale.

      IGNIS RETURN POLICY

      We strive for 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, return for a full refund, less the original shipping charges, are accepted within 30 days of receipt for items that have not been used or altered. For used items you will be charged 20% restocking fee.

      • It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
      • Returned items must be complete including all original manufacturers packaging.
      • The customer is responsible for return shipping for all non-fault returns.
      • Approved returns are processed within 2-3 business days and credits generally take 2-4 business days to post to your account.
      • If item is returned to sender due to customer giving us an undeliverable address or customer failure to make arrangements to pick up package before 3rd unsuccessful delivery attempt (UPS shipping only), then order will be refunded, minus original & return (if applicable) shipping cost.
      • If returned item have been used you will be given refund of original purchase minus 20% restocking fee.

      Damaged or defective items

      • Please contact us as soon as you realize your item arrived damaged or defective. Please log into your account and click My Returns in your Account Dashboard menu to select an order and start return / exchange process.

      Non-Refundable Items

      • Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit.
      • Items that do not include all original manufacturers packaging.
      • Customized orders are non-refundable or exchangeable. If an item is defective or damaged, we will replace the item(s)
      • Any items returned after 30 days



      PLANIKA RETURN POLICY

      No returns. We offer a 1 year warranty but do not accept returns.

      TOUCHSTONE RETURN POLICY

      RETURN/EXCHANGE POLICY - FIREPLACE UNITS, LIFTS, AND PARTS


      There is a 15% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. Any items that are returned without a return authorization will be refused and refund will not be issued.

      While Touchstone Home Products includes Free Ground Shipping on all fireplace units at no extra charge, the customer is responsible for all shipping costs tied to the return of the fireplace back to Touchstone Home Products, as well as the original shipping costs from Touchstone to the customer. The fireplace unit must be returned in its original packaging. Returns of fireplace units without the original box and foams will be denied.

      Returns/Exchanges received 30 days after we have issue you a return authorization will not be refused and refund will not be issued.

      Please inspect your fireplace unit immediately upon receipt for shipping damages and notify Touchstone Home Products immediately if there is damage. Return/refund will not be accepted for damage claims received past 7 days after delivery.

      You must contact us for a Return Authorization number (RA#) by calling toll free our Customer Service at 800-215-1990. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused.

      Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization if the request is received more than 30 days after delivery.

      Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.

      ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY TOUCHSTONE HOME PRODUCTS. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

      If you have any further questions regarding shipping or returns, please call us at 800-215-1990

      Our return policy does not apply to CC Products, Modern Flames, Pearl Mantels, Pureflame, TOP Fires, Well Traveled Living products

      Cancellations

      All orders canceled after 48 hours are subject to a $25 administration fee whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

      Email: sales@homealley.us

      Damaged or Defective Merchandise

      In the event of damage to your product in shipping, please contact sales@homealley.us to arrange for replacement and pick-up of the damaged fireplace. Please refer to our Shipping Policy for more details.

      Email: sales@homealley.us

      Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

      Email: sales@homealley.us

      Important!

      • It is the customer’s responsibility to return the product to the correct warehouse in new condition and the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
      • If the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
      • If we the item we received is damaged, you may file a claim with your shipping company.
      • If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
      • Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing before disposal. After 30 business days, the item will be disposed of or donated. 
      • Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.